Our instructors will facilitate your learning of each topic in an absorbing way.
Dan Norris is a lively, energetic and effective presenter who specializes in the science of ethical influence. His entertaining presentation style weaves humor, stories, and science together in a way that quickly involves the audience and leaves them with ideas they can apply immediately. One of only a few individuals worldwide who currently hold the Cialdini Method Certified Trainer designation (a specialization in the psychology of persuasion–earned directly from Dr. Robert Cialdini, the leading authority on the subject), Dan helps organizations take the latest scientific research out of the laboratory and apply it in their own day-to-day sales, leadership, and customer service applications.
Dan’s entertaining presentation style weaves humor, stories, and science together in a way that quickly involves the audience and leaves them with ideas they can immediately apply. Dan has worked with a wide variety of client industries for over a decade, contributing to large measurable increases in performance, customer and employee satisfaction, gross profit, and revenue.
Dan has a philosophy that focuses on employee development—investing only in tools, training, coaching, and outcome assessments that have been shown to positively change behavior. When not speaking and training, Dan is responsible for furthering Holt’s highly successful Values Based Leadership© programs. These programs evolved from over a decade of effective application within Holt companies and other client organizations, and Dan continues to play an integral role in its design and growth. Leadership experts including Dr. Kenneth Blanchard, Dr. Michael O’Connor and others have applauded this program. Holt’s Values Based Leadership© tools & processes have frequently been cited in textbooks and articles as an example of ethical and lasting organizational development.